Terms & Conditions Xeerarka & Shuruudaha

These Terms and Conditions govern your use of Waberi Cleaning Services — including our website at waberics.com and all cleaning services we provide across Mogadishu, Somalia.Xeerarkani iyo Shuruudahani waxay xukumaan isticmaalkaaga Waberi Cleaning Services — oo ay ku jirto websaydhkeena waberics.com iyo dhammaan adeegyada nadiifinta ee aan ku bixinno Muqdisho, Soomaaliya.

By contacting us, making a booking, or accepting a quote from us, you confirm that you have read and agreed to these Terms. If you do not agree, please do not use our services.Markaad nala xiriirto, buugayso, ama aqbasho qiime-tilmaan, waxaad xaqiijinaysaa inaad akhrido oo aad heshay Xeerarkaan. Haddaadan ogolaan, fadlan ha isticmaalin adeegyadeena.

Waberi Cleaning Services provides professional cleaning services across Mogadishu and surrounding areas. Our services include:Waberi Cleaning Services waxay bixisaa adeegyada nadiifinta xirfadlaha ah ee Muqdisho iyo gobolada hareeraha. Adeegyadeena waxaa ka mid ah:

• 🏠

  Home CleaningNadiifinta Guriga

  Full residential cleaning including living rooms, bedrooms, kitchens, and bathrooms.Nadiifinta guriga oo dhammeystiran oo ay ku jiraan qolalka fadhiga, hurda, jikada, iyo musqusha.

• 🏢

  Office & Commercial CleaningNadiifinta Xafiiska & Ganacsiga

  Professional cleaning for offices, shops, warehouses, and commercial spaces of all sizes.Nadiifinta xirfadlaha ah ee xafiisyada, dukaammada, kaydadka, iyo goobaha ganacsiga oo dhammaan cabbirkooda.

• 🪲

  Bedbug FumigationKhafiifinta Cayayaanka (Bedbug)

  Safe elimination of bedbugs, cockroaches, rats, and other pests using approved treatments.Baabi'inta amni ah ee qaniinyaha sariirta, barakooyinka, jiirka, iyo cayayaanka kale iyada oo la isticmaalayo daaweynta la ansixiyay.

• 🚰

  Sewage Tanker ServiceAdeegga Tankerka Wasakhda

  Professional sewage and waste removal for homes, buildings, and commercial properties.Qalabinta xirfadlaha ah ee wasakhda iyo qashinka guryaha, dhismayaasha, iyo hantida ganacsiga.

• 💧

  Water Tanker SupplySahaminata Biyaha Nadiifka

  Clean, fresh water delivery directly to your home or business on request.Bixinta biyaha nadiifka iyo cusub ee toos loo geliyo gurigaaga ama ganacsigaaga markii la codsado.

• ✨

  Deep Cleaning & Carpet CleaningNadiifinta Qoto Dheer & Rugta

  Thorough deep cleaning and professional carpet treatment for homes and commercial spaces.Nadiifin qoto dheer oo dhammeystiran iyo daaweynta xirfadlaha ah ee rugta guryaha iyo goobaha ganacsiga.

• 📦

  Move-Out & Post-Construction CleaningNadiifinta Ka Guurida & Ka Dib Dhismaha

  Specialist cleaning for properties after moving or after construction work is completed.Nadiifin xirfad leh ee hantida ka dib guurida ama ka dib shaqada dhismaha marka la dhameeyo.

• 💬

  How to BookSida Loo Buugayn Karo

  Bookings are made via WhatsApp (+252 615 072 137), our website contact form, or by calling us. A booking is confirmed only when you receive written confirmation from us.Buugaynta waxaa loo sameeyaa iyada oo loo marayo WhatsApp (+252 615 072 137), foomkayaga xiriirka ah ee websaydhka, ama inagula soo telefoonayso. Buugaynta waxaa lagu xaqiijiyaa kaliya marka aad helayso xaqiijin qoraal ah oo aannu kuu dirnay.

• 💰

  Pricing & QuotesQiimaha & Qiyaasaha

  All prices are quoted in advance. The agreed price is the final price — there are no hidden fees.Dhammaan qiimayaasha waxaa loo sheegaa gorraan. Qiimaha la heshiiyay waa qiimaha ugu dambeeya — ma jiraan khidmad ah oo qarsoon.

• 💳

  Payment MethodsHababka Lacag Bixinta

  We accept cash, mobile money (EVC Plus / E-dahab), or other agreed methods.Waxaan aqbalnaa lacag caddaan ah, lacag gacmaha (EVC Plus / E-dahab), ama hababka kale ee la heshiiyay.

• ⏰

  Payment TimingWakhtiga Lacag Bixinta

  For most services, payment is made after the cleaning is completed and you are satisfied. For large jobs, a deposit may be required upfront.Adeegyo badankooda, lacag bixintu waxay dhacdaa ka dib marka nadiifinta la dhameeyo aadna qanacsanaato. Shaqooyinka waaweyn, lacag hordhac ah ayaa laga dooddoonaa.

• 📋

  Price ChangesIsbeddelada Qiimaha

  Prices may only change if the scope of the job changes significantly. Any change will be discussed and agreed before additional work begins.Qiimayaasha waxay isbedeli karaan kaliya haddii xadka shaqada si weyn u isbedelo. Isbeddel kasta ayaa lala hadli doonaa oo la heshiin doonaa kahor inta aysan bilaabmin shaqo dheeraad ah.

• ✅

  Free Cancellation (24+ Hours Notice)Baajin Bilaash ah (24+ Saac Ogeysiis)

  You may cancel or reschedule at no charge if you give us at least 24 hours' notice via WhatsApp or phone.Waxaad baajin kartaa ama dib u qorsheysan kartaa iyada oo lacag la'aan ah haddaad noo siiso ogeysiis ugu yaraan 24 saac ka hor iyada oo loo marayo WhatsApp ama telefoonka.

• ⚠️

  Late Cancellation (Less than 24 Hours)Baajin Dambe (Ka Yar 24 Saac)

  If you cancel less than 24 hours before your appointment, a cancellation fee may apply to cover travel and preparation costs.Haddaad baajiso 24 saac ka hor ballantaada, khidmad baajin ah ayaa laga yaabaa inay dhacdo si loo daboolayo kharashyada socdaalka iyo diyaarinta.

• 🔄

  ReschedulingDib u Qorsheynta

  We are happy to reschedule. Contact us on WhatsApp as early as possible and we will find a new time that works for you.Waxaan ku faraxsanahay inaan dib u qorsheynno. Nala soo xiriir WhatsApp si dhakhso ah oo macthoor ah oo aannu helnaa waqti cusub oo kuu habboon.

• 🚫

  Our Right to CancelXuquuqdeena Baajinta

  We may cancel or reschedule in exceptional circumstances. We will contact you immediately and arrange an alternative at no extra cost.Waxaan baajin karaa ama dib u qorsheysan karaa xaaladaha gaar ah. Isla markii ayaan kula soo xiriiri doonaa oo aannu habayn doonaa bedel lacag dheeraad ah la'aan.

To allow us to deliver the best possible cleaning, we ask that you:Si aan kuu bixino nadiifinta ugu fiican ee suurtogalka ah, waxaan ku codsanayaa inaad:

• 🔑

  Provide AccessBixinta Gelitaanka

  Ensure our team can access your property at the agreed time. If access is not available, a call-out fee may apply.Hubi in kooxdeenu geli karto hantidaada waqtiga la heshiiyay. Haddaan gelitaanku diyaar ahayn, khidmad yeedho ayaa laga yaabaa inay dhacdo.

• 🧸

  Secure ValuablesIlaalinta Qiimaha leh

  Please secure or remove any fragile or valuable items before our team arrives. This is a standard precaution we recommend.Fadlan ammaan ama ka saar alaabada jilicsan ama qiimaha leh kahor inta aan kooxdeenu imaanin. Tani waa taxaddar caadi ah oo aannu kugu talineyno.

• 🐾

  Pets & ChildrenXayawaanka Guriga & Carruurta

  Keep pets and young children safely away from areas being cleaned, especially during fumigation — for everyone's safety.Xayawaanka guriga iyo carruurta yaryar si amni ah uga fogee meelaha la nadiifinayo, gaar ahaan inta lagu jiro khafiifinta — amniga dhammaan.

• 💧

  Water & ElectricityBiyo & Korontada

  Ensure water and electricity are available in the property during the cleaning, as our team requires both.Hubi in biyo iyo korontad laga heli karo hantida inta lagu jiro nadiifinta, maadaama kooxdeenu u baahan tahay labadaba.

• 📋

  Accurate InformationMacluumaadka Saxda ah

  Provide accurate details about your property, type of cleaning, and special requirements at booking. Inaccurate information may affect pricing.Bixi faahfaahin saxda ah oo ku saabsan hantidaada, nooca nadiifinta, iyo shuruudaha gaar ah marka la buugaynayo. Macluumaad khaldan ayaa laga yaabaa inuu saamayn qiimaha.

• 🛡️

  Safe Working EnvironmentJawi Shaqo oo Amni ah

  Ensure a safe environment for our cleaning team. We reserve the right to stop work if staff feel unsafe or are treated disrespectfully.Hubi jawi amni ah oo kooxda nadiifinta. Waxaan xifdaynaa xuquuqda joojinta shaqada haddii shaqaaluhu dareemaan amni la'aan ama si ixtiraam la'aan loo macaamilay.

When you book with Waberi, we commit to:Marka aad Waberi ka buugayso, waxaan ballan qaadnaa:

• ✅

  Professional, Trained StaffShaqaalaha Xirfadlaha ah, Tababarana

  We send only trained, vetted, and uniformed Waberi team members to your property.Waxaan u diri doonaa kaliya xubnaha kooxda Waberi ee tababarana, la hubiyay, oo dharka rasmiga ah xidha.

• ✅

  Agreed Scope of WorkXadka Shaqada ee la Heshiiyay

  We will deliver exactly the cleaning services agreed at booking, to the highest professional standard.Waxaan bixin doonaa si sax ah adeegyada nadiifinta ee la heshiiyay buugaynta, heerka ugu sarreeya ee xirfadnimada.

• ✅

  Safe, Eco-Friendly ProductsAlaabada Amni ah, Deegaanka u Saaxiibtinimo

  We use only safe, non-toxic, eco-friendly cleaning products appropriate for homes and offices.Waxaan isticmaalnaa kaliya alaabada nadiifinta ee amni ah, sun la'aanta, ee deegaanka u saaxiibtinimo ee guryaha iyo xafiisyada ku habboon.

• ✅

  Respect for Your PropertyXurmaynta Hantidaada

  Our team will treat your home, office, and belongings with the utmost care and respect.Kooxdeenu waxay u dhaqmi doontaa gurigaaga, xafiiskaaga, iyo hantidaada gacanta ugu fiican ee xurmaynta.

• ✅

  On-Time ArrivalImaanshaha Waqtiga

  We arrive within the agreed appointment window. If delayed, we will contact you immediately via WhatsApp.Waxaan yimaadnaa gudaha daaqadda ballanta ee la heshiiyay. Haddii dib loogu dhaco, isla markiiba ayaan kuula soo xiriiri doonaa WhatsApp.

• ✅

  Transparent CommunicationXiriirka Furan iyo Cad

  We keep you informed at every stage — before, during, and after your service.Waxaan kugu wargelinaa marxaladda kasta — ka hor, intaad ku jirtid, iyo ka dib adeegagaaga.

• ✅

  Free Re-Clean GuaranteeDamaanad Nadiifin Bilaash ah

  Not satisfied? Contact us within 24 hours of completion and we will return to re-clean at absolutely no extra charge.Ma qanacsanaatid? Nala soo xiriir 24 saac gudahood ka dib dhammaadka oo aannu ku soo noqon doonno si aan dib u nadiifino lacag dheeraad ah la'aan.

• 📸

  How to Raise a ConcernSida Loo Soo Gudbiyo Cabashada

  Send us a WhatsApp message with photos and description. We respond within 2 hours and arrange a return visit quickly.Noogu dir fariin WhatsApp oo leh sawirro iyo sharaxaad. Waxaan ku jawaabinaa 2 saac gudahood oo aannu si dhakhso ah habaynno booqasho soo noqosho.

• ⏰

  24-Hour WindowMuddada 24-Saac

  Concerns must be raised within 24 hours of the service being completed.Cabashada waa in la soo gudbiyo 24 saac gudahood ka dib marka adeegga la dhameeyo.

• ⚠️

  Pre-Existing DamageWaxyeello Hore u Jirtay

  We are not responsible for damage that existed before our service began. We recommend a walkthrough before we start.Mas'uul kama tihiin waxyeellada ka jirtay kahor inta ayaan bilaabin adeegga. Waxaan kugu talinaa aragti la'aawiyo kahor intaanan bilaabin.

• ⚠️

  Accidental DamageWaxyeello Shil ah

  Any accidental damage caused by our team must be reported within 24 hours. We will assess fairly and take responsibility for genuine damage.Waxyeello shil ah oo ay kooxdeenu keentay waa in lagu soo warramo 24 saac gudahood. Si caddaalad leh ayaan u baari doonaa oo aannu mas'uuliyad ka qaadan doonaa waxyeellada dhabta ah.

• ⚠️

  Fragile ItemsAlaabada Jilicsan

  We are not liable for damage to items already in a fragile condition. Please remove or secure them before we arrive.Mas'uul kama tihiin waxyeellada alaabada horay u jilciyaatay. Fadlan ka saar ama ammaan kahor intaanan imaanin.

• ⚠️

  Fumigation ResultsNatiijooyinka Khafiifinta

  Our fumigation is highly effective but we cannot guarantee 100% elimination in a single treatment for severe infestations.Khafiifintayadu way aad u waxtar leedahay laakiin ma awoodno in aan damaanadeyno baabi'inta 100% daaweyn hal mar ah oo dhibaato weyn.

• 🔑

  Access to PropertyGelitaanka Hantida

  By booking, you confirm you are the property owner or have legal authority to grant access. We will not enter any property where permission is unclear.Buugaynta, waxaad xaqiijinaysaa inaad tahay milkiilaha hantida ama aad leedahay xuquuqda sharciga ah ee siinta gelitaanka. Ma geli doonno hanti kasta oo ogolaanshaha aan cad ahayn.

• 🧪

  Fumigation SafetyAmniga Khafiifinta

  During and after fumigation, the property must be vacated for the period specified by our technicians. Re-entering early is at your own risk.Inta lagu jiro iyo ka dib khafiifinta, hantida waa in laga baxaa muddada ay xirfadlayaasheenu sheegaan. Soo dib u gelida waqti hore ama khatarta adiga ayaa leh.

• 🚿

  Sewage & Water Tanker AccessGelitaanka Tankerka Wasakhda & Biyaha

  Please ensure clear vehicle access to your property for tanker services. Our driver confirms requirements before arrival.Fadlan hubi in gaadiid si fudud u geli karo hantidaada adeegyada tankerka. Darawalkeenu wuxuu xaqiijiyaa shuruudaha kahor imaanshaha.

• 🛡️

  Staff SafetyAmniga Shaqaalaha

  Our teams have the right to a safe and respectful working environment. We may withdraw staff from any unsafe situation.Kooxahayagu waxay leeyihiin xuquuqda jawi shaqo oo amni ah oo ixtiraam leh. Waxaan ka saarukaro shaqaalaha xaaladda kasta oo aan amni ahayn.

• ✅

  Personal Use OnlyIsticmaal Shakhsi Kaliya

  Our website is for personal use to learn about our services and make bookings. You may not copy or use our content without permission.Websaydhkayagu waa isticmaal shakhsi ah si aad uga baratid adeegyadeena oo aad buugayso. Kuma nuqlin karto ama isticmaali karto waxyaabahayaga fasax la'aanteed.

• 🚫

  No Harmful ActivityWax Waxyeelo ah Lama Sameeyo

  You may not attempt to hack, disrupt, or submit false booking requests on our website.Kuma isku dayi karto in aad jabiso, Burburiso, ama dirto codsiyo buugayn been abuur ah websaydhkayaga.

• ©️

  Our Content is ProtectedWaxyaabahayaga waa Ilaalisan yihiin

  All content on waberics.com — text, images, logo, and brand — is the property of Waberi Cleaning Services. Unauthorized use is not permitted.Dhammaan waxyaabaha waberics.com — qoraalka, sawirrada, astaan-ganacsiga, iyo calaamadda — waa hantida Waberi Cleaning Services. Isticmaalka fasax la'aanta ah lama oggola.

• 🌐

  Website UpdateCusboonaysiinta Websaydhka

  Updated Terms will be posted on waberics.com with a new effective date.Xeerarka la cusboonaysiiyay ayaa la soo dhejin doonaa waberics.com oo leh taariikh cusub oo waxtar leh.

• 💬

  Notification for Major ChangesOgeysiiska Isbeddelada Weyn

  For significant changes affecting existing bookings, we will notify clients via WhatsApp or email in advance.Isbeddelada waaweyn ee saamaynaya buugaynta jirta, waxaan macaamiisha ku ogeysiin doonaa WhatsApp ama iimaylka gorraan.

If you have any questions about these Terms, please contact us. We are available 7 days a week.Haddaad qabtid su'aalo ku saabsan Xeerarkaan, fadlan nala soo xiriir. Waxaan heli karaa 7 maalmood todobaadkii.

• 💬

  WhatsApp — Fastest ResponseWhatsApp — Jawaabta ugu Dhakhsaha Badan

  +252 615 072 137

• 📧

  EmailIimaylka

  waberics@gmail.com

• 📍

  Office AddressCinwaanka Xafiiska

  Waberi Cleaning Services, Waberi, Via Liberia, Banadir, Mogadishu, Somalia.Waberi Cleaning Services, Waberi, Via Liberia, Banaadir, Muqdisho, Soomaaliya.

• 🌐

  WebsiteWebsaydhka

  waberics.com